Live Material Guarantee
If the livestock that we ship (caterpillars, plants) do not arrive alive, we will replace or credit your account. You must notify us by email within 24 hours that your livestock did not arrive alive. Please include your name, preferred ship-to address (Office/PO box), the date you received the livestock shipment, butterfly certificate number, invoice number, where you purchased the kit, along with a detailed description of larvae, artificial diet, date postmarked, and condition of shipping box. After this 24-hour period, we reserve the right to deny your request for livestock replacement or credit. As stated on the butterfly certificate, we are not responsible for shipments left unattended. It is imperative that someone is available to accept the package during the dates marked on the butterfly certificate and that you notify us immediately if you will not be home to accept the livestock shipment. We do not guarantee livestock survival after you have received your shipment because livestock, especially monarch caterpillars, require specialized care to ensure their survival to adult butterflies. In Nature, a very small percent of monarch caterpillars reach adulthood because of natural diseases and predation. If the instructions included with your kit are carefully followed, the majority of your larvae should become beautiful butterflies. Should you have any rearing questions, technical service is available from 6:00 AM to 10:00 PM CST.